Terms of Service

Date of Revision: September 4, 2026

Welcome to Kissandra.ai!

These Terms of Service (the "TOS") set forth the legally binding terms for your use of kissandra.ai and the Kissandra platform, including chatting with AI characters, creating characters and scenarios, and generating AI-assisted text, images, voice, and video, together with any other features we make available (the "Services").

Kissandra ("we", "us", or "our") operates the Services. By accessing and/or using the Services, you agree to be bound by these TOS and our Privacy Policy. If you do not agree with these TOS or our Privacy Policy, please cease using or accessing our Services.

Our Services are intended for personal use. You agree not to resell the Services, scrape the platform, use the Services to train off-platform AI models, or otherwise use the Services for unauthorized commercial purposes. Publishing characters, scenarios, locations, actions, images, or similar creations on Kissandra for other users to enjoy is allowed and is not commercial use of the Services.

For purposes of the TOS, "you" and "your" means you as the user of the Services.

All interactions, conversations, and content generated on the Services, including AI-generated characters, scenarios, images, voices, and stories, are entirely fictional and should be treated as such. The AI elements are artificial intelligence designed to simulate interactions and visual novel experiences; they do not possess genuine emotions, intentions, or the ability to fulfill promises in the real world. Any elements that may resemble reality, such as offers of meetings or tangible outcomes, are entirely fictional and should not be taken seriously. We do not assume responsibility for any confusion or misunderstandings in this regard.

1. General

The Services provide an 18+ AI-powered platform for visual novel-style and companion experiences, including chatting with pre-existing or user-created AI characters and using AI tools to generate custom scenarios, characters, images, voice, and video. Parts of the Services may require you to create a user account and/or become a paid subscriber. Feature availability is as shown in the product and on our Pricing page.

1.1 Account

Access to certain features of our Services requires creating a user account with an email and password or other available login methods (the "Protected Areas"). When registering and/or accessing Protected Areas, you agree to use only your login credentials.

By using the Services, you represent and warrant that all information you submit to create a user account is true and correct, and that you have full rights to submit such information.

You agree to keep your account email current, accurate, and correct. Billing details are updated with Stripe at checkout or through the payment flow, not stored on our servers. You also agree to protect the confidentiality of your account and password, and to prevent others from accessing your account. Notify us immediately of any unauthorized access to or use of your account at customer.kissandraai@gmail.com.

You are fully responsible for all activities occurring under your login credentials and account. Your account is non-transferable. You cannot sell, lend, or otherwise share it with any other person, for commercial purposes or otherwise.

Any violation of these TOS may result in your account falling out of good standing, and we may cancel your account at our sole discretion.

We reserve the right to terminate or restrict your account, or otherwise revoke access to the Services, at any time if we, in our sole discretion, believe or suspect that you have violated these TOS. You agree that we will not be liable to you or any third party for any denial of use of the Services, changes in costs for third-party services, fees, or other obligations arising from suspension or termination of your account.

1.2 Subscription

Certain features of the Services are available only to paid subscribers under our pricing plans: Starter, Premium, or Creator. Paid plans grant credits used for text, audio, and sprites (images and video). How many credits a request consumes depends on the model you choose and the length of the request. Current prices, credit amounts, and included features are shown at checkout and on our Pricing page, which may change from time to time. Subscriptions begin after initial payment and must be made pursuant to the terms presented at the time of purchase. You are responsible for all fees, charges, and taxes (as applicable) related to the transaction.

Unused credits do not carry over to subsequent billing periods and are non-transferable, except where we expressly say otherwise in the product.

1.3 User Safety

When using the Services or interacting with AI elements, you should not disclose sensitive personal information, such as financial details, addresses, contact information, or passwords.

Users are solely responsible for protecting their personal information and should be aware of risks associated with online interactions. We encourage users to report any suspicious or inappropriate behavior via customer.kissandraai@gmail.com.

1.4 Warranties

You understand and warrant that:

• You are entering into these TOS only on behalf of yourself;
• You are at least 18 years old and of legal age to form a binding contract with us in your jurisdiction;
• If you are under 18 years old in your jurisdiction, you shall not access or use our Services;
• All information you provide to us is true, accurate, and not misleading;
• You have not been previously suspended or removed from the Services.

2. Underage Policy

The Services are intended solely for users who are at least 18 years of age. We strictly prohibit access to the Services by anyone under 18.

By using the Services, you represent and warrant that you are at least 18 years old. Misrepresenting your age constitutes a material breach of these TOS and may result in immediate account termination and reporting to relevant authorities.

We do not knowingly collect personal information from individuals under 18. If we discover or reasonably suspect that a user is under 18, we will immediately terminate the account, delete any associated data to the extent required by applicable law, and may report the matter to relevant authorities or child protection organizations.

If you believe a user under 18 is accessing our Services, please report it immediately at customer.kissandraai@gmail.com.

3. Intellectual Property

The intellectual property in the Services and any embedded materials (including technology, systems, files, documents, text, photographs, information, images, videos, audios, and software, individually or in combination) are owned by or licensed to Kissandra. You may access, view, use, and display the Services and their content on your devices for personal use only.

We grant you a limited, non-exclusive, non-transferable license for personal use only. This license does not transfer title and shall automatically terminate if you violate these TOS, or may be terminated by us at any time.

All intellectual property rights associated with Kissandra.ai, including platform design, logos, and proprietary technology, are the sole property of Kissandra or its licensors. Users are prohibited from reproducing, modifying, distributing, or using any of that intellectual property without explicit authorization. Unauthorized use may result in legal consequences.

The Kissandra.ai name and logos are trademarks of Kissandra. Other trademarks displayed on the Services may belong to their respective owners, who may or may not be affiliated with or endorsed by us. Nothing in these TOS grants you any right to use our trademarks without our prior written consent.

4. Your Content

You may provide inputs (e.g., prompts, character and scenario descriptions, locations, actions, gallery images, imported URLs or reference material, and chats) while using the Services and receive outputs (e.g., AI-generated images, stories, voice, or video). Inputs and outputs are collectively "Content." You represent and warrant that you have all rights, licenses, and permissions needed to provide inputs, including any material you import from a URL or other source. You may not submit the name, face, voice, or other identifiable likeness of a real person without their consent.

You retain intellectual property ownership over your inputs. We do not claim ownership of your inputs but require a license to use them as described below.

As between you and Kissandra, you also own the outputs generated by the Services based on your inputs (e.g., AI-generated text, images, or voice), subject to the license you grant us and these TOS.

By providing Content, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, store, reproduce, modify, display, and create derivative works of your Content solely to operate the Services, including to generate outputs, store your history, moderate Content, and display items you make public, in a manner consistent with our Privacy Policy. We do not use your Content to train or fine-tune our own AI models, and we do not use your private chats for advertising.

If you make characters, scenarios, locations, actions, images, or other Content public, you also grant other users of the Services a non-exclusive, royalty-free license to use that public Content in-product (for example, chatting with a public character, matching it with a public scenario, or displaying a gallery image during Hangout). That license to other users ends if you unpublish or delete the Content, except for copies already generated in another user's private history as needed for the Services to keep working for them.

This license to us may be terminated by deleting your Content or account. We may retain Content as required by law or as described in the Privacy Policy.

Any feedback, suggestions, ideas, or other information you voluntarily provide to us about the Services are not confidential, and we may use them for any purpose without compensation or attribution to you.

You permit us to use your username and any identifying information associated with your account consistent with your privacy preferences and our Privacy Policy.

5. Community Guidelines and Restrictions of Conduct and Content

5.1 Adult fictional content

The Services are for adults. Fictional sexual content involving characters who are 18 or older is allowed, including in public listings. We may still unpublish (force private) public Content that is too extreme for the catalog, as described in Section 5.2.

5.2 Public and private listings

Public characters and scenarios must meet a stricter listing standard than private use. We may unpublish (force private) public Content that is too extreme for the catalog without deleting your private copy. We may still remove Content and suspend or terminate accounts for the hard bans in Section 5.3.

5.3 Hard bans (all surfaces)

You agree not to submit, generate, post, or transmit any content that:

• Depicts, promotes, or facilitates the sexual exploitation or abuse of minors (CSAM), including any fictional or AI-generated depictions;
• Depicts individuals under 18 years of age in any sexual or sexually suggestive context, including fictional characters;
• Uses the name, face, voice, or other identifiable likeness of a real person without their consent;
• Is illegal or advocates for illegal activity, including human trafficking, terrorism, or violent extremism;
• Discloses personal or private information about others without their consent (doxxing);
• Harasses, bullies, intimidates, threatens, or stalks any real person;
• Infringes any intellectual property, proprietary, or privacy rights of any third party;
• Contains spam, malware, viruses, Trojan horses, or other harmful or deceptive code;
• Attempts to circumvent security features or moderation controls.

Illegal content is forbidden everywhere. We may keep extreme material off the public catalog even when private fictional use among adult characters is otherwise allowed.

5.4 Platform Use Rules

In accessing and using the Services, you agree to the following:

• You will not modify, translate, adapt, or reformat any aspect of the Services;
• You will not decipher, decompile, disassemble, reverse-engineer, or attempt to discover the source code of the Services (except as expressly permitted by applicable law);
• You will not interfere with or circumvent any security feature or limitation on use;
• You will not gain unauthorized access to our or third-party data, systems, or networks;
• You will not use the Services in a way that damages, disables, overburdens, impairs, or disrupts our systems or other users;
• You will not use the Services for unlawful, offensive, or criminal purposes;
• You will not remove, change, or obscure any copyright, trademark, or proprietary rights notices;
• You will not scrape, bulk-download, or use any automated means (bots, crawlers, scripts, or other tools) to extract data or content from the Services;
• You will not use any content from the Services to train, develop, fine-tune, or improve any artificial intelligence or machine learning model without our prior written consent;
• You will not impersonate or misrepresent your affiliation with any person or entity;
• You will not collect or harvest personal information of other users;
• You will not share, sell, or lend your account;
• You will comply with all applicable laws in your jurisdiction.

5.5 Content Responsibility

You are solely responsible for outputs generated by the AI based on your inputs, including text, images, voices, and videos. The AI responds based on your prompts and settings. We do not control or endorse generated Content, and you are fully responsible for it and your actions.

You must ensure your interactions comply with all applicable laws, these TOS, and our Privacy Policy.

5.6 Content Moderation and Removal

Conversations are not listed publicly when they are private, but we use automated and manual moderation to enforce these TOS. If violations are detected, we may review content, restrict its visibility, unpublish it, remove it, suspend or terminate accounts, or report to relevant authorities.

We reserve the right to remove any content that violates these TOS, or that we deem necessary to unpublish from the public catalog, at our sole discretion and without prior notice.

To report content that violates these TOS, contact us at customer.kissandraai@gmail.com. If you believe we have incorrectly removed your content, you may appeal by contacting us at the same address with an explanation of why you believe the removal was in error. We will review appeals and respond where reasonably practicable.

5.7 CSAM Zero Tolerance

We have zero tolerance for Child Sexual Abuse Material (CSAM). Attempts to create or share CSAM violate the law and these TOS. We will immediately report known or suspected CSAM to the National Center for Missing and Exploited Children (NCMEC), local law enforcement, and other relevant authorities. All accounts involved will be immediately and permanently terminated.

6. Copyright, DMCA, and Intellectual Property Claims

We respect intellectual property rights and expect our users to do the same.

6.1 Reporting Copyright Infringement (DMCA Notice)

If you believe that content on the Services infringes your copyright, you may submit a written notification to us. To be effective, your notice must include:

• A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright allegedly infringed;
• Identification of the copyrighted work you claim has been infringed;
• Identification of the material on our Services that you claim is infringing, with sufficient detail for us to locate it;
• Your contact information (name, address, telephone number, and email address);
• A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
• A statement, under penalty of perjury, that the information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Submit DMCA notices to: customer.kissandraai@gmail.com with the subject line "DMCA Copyright Notice". We will respond to valid notices promptly.

6.2 Counter-Notice

If you believe that content you submitted was removed as a result of a mistake or misidentification, you may send us a written counter-notice containing:

• Your physical or electronic signature;
• Identification of the material that was removed and the location where it appeared before removal;
• A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification;
• Your name, address, telephone number, and email address.

Submit counter-notices to the same address above. Upon receipt of a valid counter-notice, we may restore the removed material in accordance with applicable law.

6.3 Repeat Infringers

It is our policy to terminate the accounts of users who are determined to be repeat copyright infringers, at our sole discretion.

6.4 Trademarks and Right of Publicity

You may not use any third-party trademarks, trade dress, or the name, image, voice, or likeness of any real person for commercial purposes without their permission. To report trademark or right of publicity infringement, contact us at customer.kissandraai@gmail.com with the subject line "Trademark / Publicity Infringement".

7. Payments and Autorenewal

Free users have limited access. Paid subscriptions — Starter, Premium, and Creator — provide enhanced features and credits for text, audio, and sprites (images and video), as described on our Pricing page. Credit consumption varies by model and request length. Payments are accepted via credit card or other payment methods available at checkout.

Subscriptions renew automatically at the end of each billing period for the same duration. Payments are processed on the first day of each renewal period. You may cancel autorenewal at any time in your account settings (see Section 8).

If your payment cannot be processed, we may downgrade your account or suspend access to paid features until payment is received.

Price Changes. We may modify subscription prices at any time. For existing subscribers, any price increase will take effect at the start of your next billing cycle, following at least 30 days' advance notice sent to your registered email address. Your continued subscription after the effective date constitutes acceptance of the new price. If you do not accept the new price, you may cancel before the effective date.

We are not responsible for any costs and disclaim any liability arising from your use of a third-party distribution platform not indicated or recognized by us.

8. Fulfillment Policy

8.1 Cancellation

You may view your subscription details in My Profile / Settings. Cancel your subscription at any time via Settings / Unsubscribe, or by contacting us at customer.kissandraai@gmail.com. Upon cancellation, your subscription remains active until the end of the current billing period; no charge will be made for the next period.

8.2 Access Upon Cancellation

Upon cancellation, access reverts to the Free plan at the end of the current billing period. Unused credits expire and are not refunded or carried over.

You may resubscribe at any time, but unused credits from prior subscriptions do not carry over.

If a refund is issued or a chargeback is filed, your subscription will cancel immediately, revoking all premium access.

8.3 Modifying Subscription Plans

You may upgrade or downgrade your subscription at any time; changes take effect at the start of your next billing cycle.

8.4 Refund Policy

8.4.1 Subscription Refund

You may request a refund within 24 hours of payment. No refunds will be issued after 24 hours. Unless required by applicable law, we will not issue a refund if any paid credits from that billing period have been consumed. We do not issue refunds for technical issues arising on your end. Refunds are only available for purchases made by credit card.

8.4.2 Feature Refund (e.g., Extra Purchases)

The same conditions apply: a 24-hour request window, no refund if paid credits or the purchased feature have already been used (unless required by applicable law), and card purchases only. We provide no guarantee for errors not attributable to our platform.

8.5 EU Statutory Withdrawal

If you are a consumer in the European Union or European Economic Area, you may have a statutory right to withdraw from a purchase of digital content within 14 days without giving a reason. However, by initiating a purchase and requesting immediate access to the Services, you expressly consent to the immediate performance of the contract and acknowledge that you forfeit your right of withdrawal once access to the digital content has been provided. If you have not consented to immediate performance, your 14-day withdrawal right is preserved.

9. No Guarantee of Accuracy or Perfection

Content is AI-generated on demand. You understand the inherent limitations of AI; outputs may not be accurate, perfect, or match your preferences. Moderation may alter or reject requests. We strive to improve but appreciate your understanding of these inherent limitations.

10. Indemnification

You agree to indemnify, defend, and hold harmless Kissandra and the people operating the Services from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of or access to the Services; (b) your Content; (c) your violation of these TOS; (d) your violation of any rights of any third party, including intellectual property, privacy, or publicity rights; or (e) any harm caused to a third party as a result of your actions in connection with the Services.

11. Limitation of Liability

THE SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE" AT YOUR SOLE RISK. KISSANDRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SERVICES WILL BE TIMELY, ERROR-FREE, SECURE, OR UNINTERRUPTED;
• THE SERVICES WILL MEET YOUR REQUIREMENTS;
• THE ACCURACY OR RELIABILITY OF ANY MATERIALS OR OUTPUTS;
• ANY ERRORS WILL BE CORRECTED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KISSANDRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, PROFITS, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Aggregate Liability Cap. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF KISSANDRA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TOS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) €50 (OR THE EQUIVALENT IN YOUR LOCAL CURRENCY).

Nothing in these TOS excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited under applicable mandatory law.

If you are a consumer in the European Economic Area: none of the exclusions or limitations in this section apply to the extent that damages arise from our breach of an essential contractual obligation or from intentional or grossly negligent conduct by us, our legal representatives, or our employees. In cases of slight negligence relating only to the breach of an essential obligation, our liability is limited to foreseeable, typical damages.

12. Links to Third-Party Websites and Services

The Services may contain links to third-party websites or services. We do not endorse or guarantee these third parties. We are not liable for any damage or loss caused by or in connection with your use of or reliance on any third-party content, products, or services. You access third-party websites and services at your own risk.

13. Governing Law and Dispute Resolution

If you have a dispute with us, contact us first at customer.kissandraai@gmail.com so we can try to resolve it in good faith.

If you are a consumer in the European Economic Area or United Kingdom, the mandatory consumer protection laws of your country of residence apply, and you may bring claims before the courts of your country of residence for rights that cannot be waived under those laws.

Claims Period. Except where prohibited by applicable mandatory law (including for EEA consumers exercising non-waivable statutory rights), any claim or cause of action arising out of or relating to these TOS or the Services must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred.

14. Changes to Terms

We may update these TOS from time to time. For material changes, we will provide at least 30 days' advance notice via email to your registered address or a prominent notice within the Services, prior to the changes taking effect. For non-material changes (such as clarifications, new features, or changes required by law or regulation), changes may take effect immediately upon posting.

Your continued use of the Services after changes take effect constitutes your acceptance of the updated TOS. If you do not agree with the changes, you must cease using the Services before they take effect.

We may also change the scope or features of the Services at any time, with or without notice.

15. Complaints

If you have a complaint about the Services, believe these TOS have been violated, or wish to report a concern, please contact us at customer.kissandraai@gmail.com with the subject line "Complaint" and a description of your concern. We will review all complaints and aim to respond within a reasonable time. We are committed to resolving issues fairly and in good faith.

16. Force Majeure

Neither party will be in breach of these TOS, nor liable for any failure or delay in performance of obligations under these TOS, where such failure or delay arises from causes beyond the affected party's reasonable control, including acts of God, fire, flood, earthquake, pandemic or epidemic, war, armed conflict, terrorism, civil unrest, governmental actions or sanctions, power outages, or telecommunications network failures ("Force Majeure Events"). In the event of a Force Majeure Event affecting the Services, we will use reasonable efforts to notify users.

17. Export Control

The Services and any related software or technology may be subject to export control laws and regulations. You agree to comply with all applicable export and sanctions laws and regulations, including those of the European Union and the United States. You represent and warrant that: (i) you are not located in a country subject to a government embargo or officially designated as supporting terrorism; and (ii) you are not listed on any government list of prohibited or restricted parties.

18. Termination and Assignment

These TOS continue in effect until terminated. You may terminate by ceasing use of the Services and cancelling your subscription.

We may terminate or suspend your account and access to the Services at any time, with or without cause, including for breach of these TOS, fraudulent or illegal activity, or extended inactivity. We will not be liable to you or any third party for any termination of your account or access.

You may not assign or transfer these TOS or any of your rights hereunder to any third party without our prior written consent. Any purported assignment without such consent is void.

We may assign or transfer these TOS or our rights and obligations hereunder (e.g., in connection with a merger, acquisition, or sale of assets) with notice provided via the Services or to your registered email address.

19. Miscellaneous

Severability. If any provision of these TOS is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these TOS at any time shall not constitute a waiver of that right or provision. A waiver of any default will not constitute a waiver of any subsequent default.

Entire Agreement. These TOS and our Privacy Policy constitute the entire agreement between you and Kissandra regarding the Services and supersede all prior agreements, understandings, and representations relating to the same subject matter.

Data Processing. We process your personal data in accordance with our Privacy Policy, which is incorporated into these TOS by reference.

20. Contact

For support, safety reports, complaints, and copyright/DMCA claims, contact us at:

customer.kissandraai@gmail.com

Please use a descriptive subject line (e.g., "Support Request", "DMCA Notice", "Privacy Request", "Complaint") to help us route your message appropriately.

For privacy-related requests, please see our Privacy Policy.